Shipping policy
Order Processing
Orders are generally processed within 1–2 business days. Processing time is separate from the carrier’s estimated transit time. Orders placed on weekends or holidays will begin processing on the next business day.
Domestic Shipping
Renegade Haul currently ships within the United States. Available shipping options and prices are calculated at checkout based on the order’s weight, packaging, destination, and selected carrier service.
Available services may include:
• USPS Ground Advantage
• USPS Priority Mail
• UPS Ground
Delivery dates shown at checkout are estimates and are not guaranteed. Weather, holidays, carrier disruptions, and other circumstances outside Renegade Haul’s control may cause delays.
Tracking
Tracking information will be emailed when your shipping label is created. Tracking may take up to 24 hours to begin showing movement.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address. Please review your address before placing your order. If an order is returned because of an incomplete or incorrect address, the customer may be responsible for the cost of reshipping it.
UPS cannot deliver to most P.O. boxes. Customers using a P.O. box should select an available USPS service.
Damaged, Missing, or Incorrect Orders
If your order arrives damaged, contains the wrong item, or is materially different from the listing, contact us promptly at support@renegadehaul.com. Include your order number and clear photos of the item and packaging so we can help resolve the issue.
If tracking shows an order as delivered but you cannot locate it, first check around the delivery area, with household members or neighbors, and with the carrier. Then contact us so we can help review the shipment.
In-Store Pickup
Free in-store pickup is available at:
Renegade Haul
325 S 1st St
Tucumcari, NM 88401
Pickup orders are usually ready within 24 hours. Wait until you receive a “Ready for Pickup” notification before arriving. Bring your order confirmation when collecting your order.
Local and International Delivery
Renegade Haul does not currently offer local delivery or international shipping.
Questions
For shipping questions, contact us at support@renegadehaul.com.