Refund policy

We want every Renegade Haul purchase to match the condition and description shown in the listing. Because we sell a changing mix of new, open-box, overstock, customer-return, and liquidation merchandise, please review each product’s description and condition before purchasing.

Returns

You may request a return within 14 days after your order is delivered. To qualify, the item must be returned in the same condition in which it was received, with all included parts, accessories, tags, manuals, and original packaging when applicable. Proof of purchase is required.

Do not mail or bring an item back before your return request is approved. To request a return, use your Shopify customer account or contact us at tania@renegadehaul.com.

Return Shipping

Customers are responsible for return shipping costs for changed-mind, fit, color, preference, or other non-defective returns. Original shipping charges are nonrefundable.

If Renegade Haul sent the wrong item, the item arrived damaged, or its condition was materially different from the listing, contact us promptly with photos. If approved, Renegade Haul will cover the return shipping cost.

Final Sale and Nonreturnable Items

Items clearly marked “Final Sale” or “As-Is” cannot be returned or canceled. We also cannot accept returns of opened health and beauty products, personal-care items, gift cards, or any product that cannot be resold safely or hygienically. Opened electronics and trading cards or collectibles marked Final Sale are not returnable unless the item received was materially different from the listing.

Refunds

We will inspect approved returns after they are received. If approved, the refund will be issued to the original payment method. Please allow your bank or card issuer additional time to process the refund.

Items returned used, damaged, incomplete, altered, or in a condition different from how they were received may be denied a refund. Renegade Haul does not charge a restocking fee on approved returns.

Cancellations

Orders may be canceled through your customer account within one hour of purchase, provided the order has not already been fulfilled. After that period, cancellation is not guaranteed.

Questions

For return questions, contact Renegade Haul at tania@renegadehaul.com or 806-421-5050.